Privacy Policy for LMH Optimal Therapy
Last Updated: 27/05/2025

​

At LMH Optimal Therapy, we are committed to protecting the privacy and security of our patients and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR). 

1. Information We Collect

We may collect the following types of personal information:

• Identity and contact information: Name, email address, phone number, address.

• Health-related information: Health history, symptoms, treatments, and insurance details (HIPAA-covered).

• Technical data: IP address, browser type, usage patterns (from our website).

2. How We Use Your Information

We use your personal data for the following purposes:

• Scheduling appointments and providing therapy or chiropractic care

• Communicating important updates about your care

• Sending appointment reminders or service follow-ups

• With your consent, sending marketing offers or newsletters

• Maintaining internal medical and business records

• Improving our website and user experience

3. Legal Basis for Processing (GDPR)

We rely on one or more of the following legal bases to process your data:

• Your explicit consent

• Performance of a contract (e.g., providing booked services)

• Legal obligation (e.g., medical record-keeping)

• Legitimate interest, where it doesn’t override your rights

4. Sharing of Information

We do not sell your personal information. We may share your data:

• With healthcare providers and staff within LMH Optimal Therapy

• With insurers or third-party billing services 

• With service providers like our booking or email platforms

• If required by law or public health authorities

5. Data Security

We implement appropriate technical and organisational safeguards to protect your information, including encryption, secure storage, and limited access by authorised staff only.

6. Your Rights (GDPR)

If you are in the EU or UK, you have the right to:

• Access, correct, or delete your data

• Withdraw consent at any time

• Restrict or object to data processing

• File a complaint with a supervisory authority

To exercise your rights, contact us at: contact@lmhoptimaltherapy.co.uk

7. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by medical record laws.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance. You can manage your preferences through your browser settings.

 9. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact:

LMH Optimal Therapy
Email: contact@lmhoptimaltherapy.co.uk
Phone: 07861160799